FAQ

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What is hot water extraction?

​Hot water extraction is also known as steam cleaning. Hot water extraction is done by applying some type of cleaner to the carpet and using water and a high-powered extractor to remove it and the soil. Our extractor is a truck mounted machine. The steam comes in because the water is heated to scorching temperatures to kill bacteria and mold.

Hot water extraction is the most recommended form of carpet cleaning because it provides the most thorough clean. The deep penetration, along with the high temperatures removes most dirt and bacteria from any carpet.

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How often should I have my carpet professionally cleaned?

Most experts recommend having your carpets professionally cleaned every it should be done every 12-18 months. There are a lot of variables going into a question like this. You need to think about the type of foot traffic your carpets receive. If you have a family of eight and are regularly cleaning up stains, perhaps you should consider doing it more often than once a year. The same goes if you have pets.

Something to be aware of is your carpet’s warranty. Apparently, some carpet manufacturers require that a carpet gets professionally cleaned every 12-18 months. Not only that, but the homeowner must save the receipt to show to the company. It may even have to be cleaned using a certain method. If not done, the warranty could potentially be voided.

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How can I keep my carpet fresh between cleanings?

Vacuum! Vacuuming consistently and often is an excellent start to keeping your carpet clean.

The best practices for the most efficient vacuuming are:

  • Go back and forth. If you have time, switch directions. Vacuuming in multiple directions will ensure you are getting the most out of your effort.

  • Go slowly. If you are going too fast, you can stir up the dirt and allergens you are trying to pick up.

  • Vacuum at least once a week. If you have pets, you should vacuum more than once a week.

  • Don’t skip the spots underneath furniture. Carpet that is covered gets dirty too. 

  • Vacuum immediately after any food or drink spills. It can prevent mold growth before it starts. The immediate response can also keep away any unwanted odors.